‘Game changer’: This new 911 technology could improve response time to emergencies
(InvestigateTV) — New technology at the Nashville, TN Emergency Communications Center could help 911 callers get the response they need faster.
Call takers can now hear and see what the 911 caller sees in real-time through a platform called “Prepared.”
“This new technology that we’re equipping our emergency call takers and dispatchers with is definitely a game changer,” said James Matthews with the Department of Emergency Communications.
“Before we had this new platform and this new tool, the emergency telecommunicators only had what they heard in their ear,” explained Matthews.
“We didn’t have the capability to connect with live video to see what the caller was seeing, to ya know, enhance their response.”
Reporter Holly Thompson shows us how it works.
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